Shipping Policy

At Vanier, we strive to provide a smooth and convenient shopping experience, so we offer a clear shipping policy that ensures your orders arrive on time and in the best condition.

1. Order Processing Times

Orders are processed within 24-48 hours of order confirmation, excluding public holidays.

In the event of any delay, you will be notified via the email or phone number registered in the application.

2. Delivery times

Within Saudi Arabia: Delivery takes from 2 to 5 working days depending on the region.

Outside the Kingdom: Shipping time varies depending on the country and available shipping services, and will be determined during order completion.

3. Shipping costs

Shipping fees are calculated based on the customer's location and the shipping company selected.

In some promotions, free shipping may be offered subject to specific conditions.

4. Track orders

You will be provided with a tracking number once your order has been shipped, allowing you to track the status of your shipment until it reaches you.

5. Responsibility for receipt

Please ensure that your shipping address details are correct to avoid any delay in delivery.

In the event that the order is not received by the customer and is returned to us, the shipping fees will be deducted from the value of the refund amount.

6. Shipping for damaged or non-conforming products

In the event that a damaged or non-conforming product is received, Vanier will bear all shipping and replacement fees.

Customer service must be contacted within one day of receiving the order to report any problem.

If you need any further assistance regarding shipping, please feel free to contact us via our customer service available on our website or via email: [email protected].

At Vanier, your satisfaction is our goal.