Return and exchange policy

At Vanier, your satisfaction is our goal

Vanir Because your satisfaction is the focus of our attention and we are keen on your safety, due to the fact that our products are related to human health, Vanir allows the return and exchange of products that arrive to you damaged or not in conformity with the request only,

You can also return hardware products, provided that they have not been used or opened, and that they are in their original condition as they were received from Vanier.

Q: Is there a return fee?

When returning an intact, undamaged product, i.e. in its original condition, the customer will bear the fees, the value of which is 19 riyals, and it will be deducted from the value of the returned product. When returning the damaged product, Fanir will bear all the fees.

Q: How can I replace/return a damaged product?

A: Our customer service team will be happy to serve you in this regard through the customer service available on our website, social media channels, or by sending an email to: [email protected], provided that the replaced / returned product is in its original condition and its original packaging and has not been used, opened or changed. Product packaging features.

Q: How long is the allowed period for replacing/returning a damaged product?

A: You can replace / return the damaged product within 7 days of the purchase process.

Q: How long does the process of replacing/returning a damaged product take?

A: At Vanier, we work hard to satisfy you. The exchange/return process may take up to 10 working days.

Q: In the process of returning, how do I get a refund?

A: The amount will be refunded after the damaged product reaches us and confirms its condition, and then the amount is transferred to your account immediately.

Q: In the replacement process, what are the steps taken in this regard?

A: When you wish to replace the damaged product, and choose the alternative product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.

At Vanier, your satisfaction is our goal